Welcome to Zepido.com.
Zepido Private Limited (“Zepido”) provides website features and other products and services to you when you visit or shop at Zepido.com (the “Website”), use Zepido services or use the software provided by Zepido in connection with any of the foregoing (collectively “Zepido Services”). Zepido.com and Zepido.pk are the trading names for Zepido Private Limited.
Please read these conditions carefully before using Zepido Services. By using Zepido Services, you signify your agreement to be bound by these conditions.
2 ELECTRONIC COMMUNICATIONS
When you use any Zepido Service or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, for example by e-mail, text, push notices or by posting e-mail messages or communications on the website or through the other Zepido Services. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
3 COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS
All content included in or made available through any Zepido Service, such as text, graphics, logos, button icons, images, audio clips, and data compilations is the property of Zepido or its content suppliers.
You may not extract and/or re-utilise parts of the content of any Zepido Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Zepido Service, without our written consent. You may also not create and/or publish your own database that features substantial parts of any Zepido Service (e.g. our prices and product listings) without our written consent.
In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Zepido Service are trademarks of Zepido. Zepido’s trademarks may not be used in connection with any product or service that is not Zepido’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Zepido. All other trademarks not owned by Zepido that appear in any Zepido Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zepido.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.
5 LICENSE AND ACCESS
You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Zepido without our express written consent. You may not use any meta tags or any other “hidden text” utilising Zepido’s names or trademarks without our express written consent.
6 YOUR ACCOUNT
If you use any Zepido Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and your mobile devices, and to the extent permitted by applicable law, you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.
You must not use any Zepido Service: (i) in any way that causes, or is likely to cause, any Zepido Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse service or terminate accounts. This will, in particular, be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies.
7 REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews or use other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right to remove or edit such content. If you believe that your intellectual property rights are being infringed by an item or information on any Zepido Service, please contact us and we will respond.
If you post content or submit material, and unless we indicate otherwise, you grant: (a) Zepido a non-exclusive, royalty-free and fully sub-licensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media; and (b) Zepido, its sub-licensees and transferees the right to use the name that you submit in connection with such content, if they choose.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines of Zepido and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Zepido for all claims brought by a third party against Zepido arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content arising out of or on the grounds of, or originating from the content that you have communicated to us.
8 INTELLECTUAL PROPERTY CLAIMS
Zepido respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.
We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities.
9 OTHER BUSINESS
Parties other than Zepido operate stores or sell product lines on our Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Zepido does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
10 ZEPIDO’S ROLE
Zepido also allows third party vendors/sellers to list and sell their products at Zepido Website. In each such case this is indicated on the respective product detail page. While Zepido helps facilitate transactions that are carried out on the Website, Zepido is neither the buyer nor the seller of the vendor’s items. Zepido provides a venue for sellers and buyers to complete transactions. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller.
11 OUR LIABILITY
We will do our utmost to ensure that availability of the Zepido Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Zepido Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
You shall indemnify and hold Zepido harmless from any claim or demand, or actions including but not limited to any legal fees or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Zepido from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise. This release also applies to the employees, legal representatives or vicarious agents of Zepido.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
12 APPLICABLE LAW
These conditions are governed by and in accordance with the laws of the Pakistan. We both agree to submit to the exclusive jurisdiction of the courts of Pakistan. However, we prefer to solve your requests in direct contact with you and therefore If you would like to bring a matter to our attention, please contact us.
If you breach these conditions of use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions of use.
We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use the Zepido Services only with the involvement of a parent or legal guardian..
16 NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS
Third-Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Zepido.com and are posted solely at the direction of Third Party Sellers. Zepido will not be responsible for any right infringement claims.
17 NOTIFICATION TO ZEPIDO.COM OF A VIOLATION OF LAW
If you feel, as a rightholder or as a rightholder‘s representative, that the representation of a work on the Zepido website infringes your intellectual property rights (such as copyrights or trademark or patent rights), please contact us.
Zepido has a high interest in preventing any infringement, and we will promptly respond to your notification by taking suitable measures which may include the removal of the information or product in question. Any such measures will be initiated without acknowledging any legal obligation, without prejudice, and without waiving any existing claims, rights or remedies, the assertion of which we expressly reserve. By transmitting the information, you grant Zepido.com and its partners the right to use the relevant information for processing your notification, which includes inter alia the forwarding of the form to any parties involved in the provision of the allegedly infringing content.
18 ADDITIONAL ZEPIDO SOFTWARE TERMS
No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Zepido Software, whether in whole or in part, or create any derivative works from or of the Zepido Software.
Updates. In order to keep the Zepido Services and Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
19 OUR CONTACT DETAILS
This website is owned and maintained by Zepido Private Limited.
CONDITIONS OF SALE
1 SCOPE OF APPLICABILITY
These conditions of sale govern the sale of products by Zepido or by our sellers to you.
Please read these conditions carefully before placing an order with Zepido. By placing an order, you signify your agreement to be bound by these conditions.
2 OUR CONTRACT
Your order is an offer to Zepido to buy the product(s) in your order. When you place an order to purchase a product from Zepido.com, we will send you a message confirming receipt of your order and containing the details of your order (the “Order Receipt”). The order receipt is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we call you for a confirmation (the “Order Confirmation”) and/or send an e-mail confirming to you that we’ve dispatched the product to you (the “Dispatch Confirmation”). If your order is dispatched in more than one package, you may receive a separate dispatch confirmation for each package, and each dispatch confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that dispatch confirmation.
Without affecting your right of cancellation set out in section 6 below, you can cancel your order for a product at no cost any time before the order confirmation relating to that product. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline as we are dependent on third party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met.
You consent to receive sales invoices electronically. Electronic invoices will be made available in your account of the web site. For each delivery, we will inform you in our dispatch confirmation if an electronic invoice is available.
You confirm that the product(s) or service(s) ordered by you are purchased for your personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on our website. We may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at our sole discretion and may vary from individual to individual. You may cancel your order at no cost any time before the item is dispatched to you.
All prices are inclusive of legally applicable GST.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
4 PAYMENT AND RETENTION OF TITLE
You can pay the purchase price by payment through Cash-on-Delivery (COD), Easypaisa, JazzCash, UPaisa, through Bank Transfer or Credit Card (Visa/MasterCard).
Every product delivered remains property of Zepido until payment has been fully made.
5 DELIVERY AND CHARGES
Unless agreed otherwise, delivery will be made to the delivery address indicated by you. On our website you will find information on the availability of products sold by Zepido. Please note that all information about the availability, shipping or delivery of a product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective product. If we notice, while processing your order, that the products ordered by you are not available, we will inform you thereof by call and/or in a separate e-mail. Your statutory rights remain unaffected.
Unless otherwise stated, you will have to bear the regular cost of postage and delivery of the goods if the price of the goods purchased (from a single vendor) does not exceed the amount of 1499 Rupees [PKR].
If we or our logistic partner cannot deliver to you because you are not found at the delivery address given by you or if you decline to take the delivery, you will have to bear the cost of such failed delivery as well as its return.
For orders via COD method, Zepido and its logistic partner reserve the right to take legal action against you if, you or any person on your behalf at the provided delivery address, receive(s) the package but declines to pay and/or misbehaves with the courier.
6 RIGHT OF CANCELLATION, EXCEPTIONS TO THE RIGHT OF CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE, STATUTORY WARRANTY RIGHTS, EXCHANGE, RETURNS & REFUND
You have the right to return or exchange your order within 3 days from the day on which you or a third party on your behalf (other than the carrier) receives the goods purchased. Exceptions to this right exist. To meet the cancellation or exchange deadline, you have to send your communication on the exercise of the right to cancellation or exchange before the cancellation/exchange period has expired. Note that you must send back the goods without undue delay and in any case by no later than 3 days from the day on which you or a third party on your behalf (other than the carrier) receives the goods purchased. You must inform us (Zepido) of your decision to cancel your order or request for an exchange. You may submit your request according to the instructions and forms available on our website. We will communicate to you an acknowledgement of receipt of such cancellation/exchange without undue delay (e.g. by e-mail). For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.
EFFECTS OF CANCELLATION
If you cancel your order, we will reimburse all payments except the delivery cost (if already received from you) for the goods purchased. This reimbursement will be made without undue delay and by no later than 14 working days from the day on which we or our seller has received your returned item. For such reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. For refunds regarding items paid through Cash-on-Delivery, we will ask you for providing us with your mobile banking information (Easypaisa, JazzCash or UPaisa) or bank account details. You can also obtain the refund amount as a coupon of the same value.
You will have to bear the regular cost of returning the goods if the goods delivered correspond to the goods ordered. Otherwise, the return the goods are at no cost for you.
You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right to cancellation/exchange does not exist or lapses, as the case may be, in the case of contracts regarding good or product(s):
- which are not suitable for return due to health protection or hygienic reasons e.g. cosmetic products
- made to customer specifications or clearly customized to personal needs
- that were delivered as advertised and as per your order
- that are on sale or in discount offers
- that have been washed, used or damaged
Please note that the exact color or texture of the products may vary slightly from what is seen on screen due to the differences in color, screens and lighting conditions used during photoshoots. Therefore, products cannot be returned or exchanged for this reason.
Zepido may offer and award gift or discount vouchers from time to time. These offers have their validity period and conditions mentioned on them. The vouchers cannot be combined with other vouchers or discounts and cannot be used for items on sale offers. The delivery costs are not calculated towards calculation of total validity price of any order w.r.t use of a voucher.
When ordering products from Zepido for delivery outside of Pakistan you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Zepido, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
9 WARRANTY FOR PRODUCTS SOLD BY ZEPIDO AND LIMITATION OF LIABILITY
In addition to your 3-day returns guarantee, customers can request repair or replacement of the goods purchased at Zepido if, at the time of delivery, these goods have defects or are not as described and advertised. If the goods cannot be repaired or replaced within a reasonable time or without difficulties, you can claim reimbursement or a reduction in the purchase price. The return of the defective goods has to be made according to legal requirements.
Zepido will not be responsible for any business or personal losses or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you order using our website. Zepido will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your statutory rights.
10 AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our website, policies, and terms and conditions, including these conditions of sale at any time. You will be subject to the terms and conditions, policies and conditions of sale in force at the time that you order products from us unless any change to those terms and conditions, policies or these conditions of sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). if any of these conditions of sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these conditions of sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.